Selling Policy

Order Confirmation

Your order is not binding until You have received Your order confirmation from Knoll, which will be transmitted to You through electronic mail. You should print and review Your order confirmation and retain a copy for Your records. Knoll reserves the right, without notice to You, to limit Your order quantity and/or refuse service to any customer. Knoll reserves the right to cancel any order and to correct any errors, inaccuracies or omissions.

Pricing

The prices charged by Knoll shall be those prices in effect on the date of Our receipt of a complete order from You. Prices listed are in U.S. Dollars and apply to orders shipped within the United States. These merchandise prices do not include the cost of shipping the Products to Your designated “Ship To” address or any taxes on shipping, when applicable. You will be charged prior to the time Your order is shipped.

Taxes

Sales tax will be charged according to the ultimate “Ship To” destination of Your order. All sales, use, excise and other taxes applicable to the sale of the Products are Your sole responsibility and will be charged at the time the Products are shipped. Knoll will provide You with an estimate of these taxes at the time You submit Your order; however, this estimate may be revised by Knoll prior to shipment of Your order if tax rates change.

Terms Of Payment

You are required to provide a valid credit card number to Knoll when Your order is submitted. By submitting Your order, You authorize Knoll to charge Your credit card for the entire purchase price, plus shipping costs and taxes and any applicable return delivery/freight charges. Knoll reserves the right to accept or reject the credit card number You provide when You enter Your order. By submitting an order and a credit card number, You represent to Knoll that You are the card holder, that the card is valid and that You are authorized to make the charges. Credit cards issued by banks located outside the United States of America will not be accepted.

Changes and Cancellations

Any change or cancellation to an order containing Ready-to-Ship or Quickship products is required by 8am EST of the next business day, following our receipt of Your order. Any change or cancellation to an order containing standard lead time products (ie not Ready-to-Ship or Quickship) is required within five (5) business days following our receipt of Your order. To initiate an order change or cancellation please promptly send an email to [email protected] (or click here), state Change or Cancel in Subject line, and include your request, order #, and telephone number. Any changes or cancellations will be confirmed by a Knoll Customer Service representative via a direct email to you.

Knoll Textiles and Spinneybeck /Filzfelt orders may not be cancelled by customer without the written consent of Knoll. Substantial cancellation/re-stocking charges are applicable. Certain products are sold on a non-cancelable basis. Please contact Knoll Textiles at 866-565-5858, or Spinneybeck/Filzfelt at 800-482-7777.

Shipping And Delivery

An estimated ship date will be provided to You by Knoll in Your order acknowledgement. Transit time is dependent on shipment method and location of delivery. Knoll will notify You via electronic mail when Your shipment leaves our facility. All In-stock or Quickship products are subject to availability at the time of order submission. No deliveries will be made to PO boxes.

Knoll uses two shipping methods based on the product ordered. Shipping charges reflect charges for orders placed as of 7/1/20.

White Glove Delivery

White glove delivery is mandatory for many Knoll products to avoid damage in transit. This service includes a delivery appointment, unloading of product, choice of room placement, unpacking, light assembly (up to thirty (30) minutes) and removal of all packaging materials. Knoll is not responsible for specific carrier delivery date or time.

Shipping charges vary based on the amount of your order:

FedEx or UPS

Products designated to ship FedEx or UPS (ground service only) can only be delivered to destinations within the United States, excluding Hawaii, Puerto Rico and Alaska with the exception of Knoll Textiles® products. Knoll shall not be responsible for specific carrier delivery date or time.

Products which may ship FedEx or UPS:

Group 1
All Knoll and Muuto Work from Home Seating and Tables, Bertoia Side Chair, Maya Lin Adult Stone, Maya Lin Coffee Table, Spark® Series Side Chair, Haired Hide Rug (30” x 70”). Note: Shipping is Free when indicated as such on the item’s product page and in checkout, on knoll.com and in Your order confirmation.

Group 2
Muuto Lighting, Rugs & Accessories, Leather Pulls, All Filzfelt Floor Mats, Coasters, Placemats, Leather Hides, Trivets, Maintenance Kits Copeland Light™, Sapper™ Double Monitor Arm, Sapper™ Single Monitor Arm, Sapper XYZ, Sapper50® Monitor Arm, VESA Plate Adaptors, Risom Webbing Kits, Totes & Travel Collection. Note: Shipping is Free when indicated as such on the item’s product page and in checkout on knoll.com and in Your order confirmation.

Group 3
Knoll Textiles and Pillows by Knoll Textiles. Knoll Textiles will provide You with an estimate of shipping costs at the time You submit Your order; however, this estimate may be revised by Knoll when Your order is shipped.

The following chart refers to web orders for cut yardage.

The following chart refers to web orders for Pillows by Knoll Textiles.

Assembly

Some Knoll Products are shipped disassembled. Assembly instructions are provided on knoll.com. In the event that You have any questions regarding assembly of Your purchased Products after you have received them, You should contact Knoll Customer Service at 800 343-5665 or [email protected].

Damage In Transit

You are responsible for inspecting all Products for visible damage when You receive Your order. Damage to the packaging alone does not constitute damage to the Product and will not be considered valid for claim purposes. You must report any damage to Customer Service at 800 343-5665 or [email protected] within five (5) days of Your receipt of the Products. Knoll will repair or replace the Product damaged in shipment only if You have notified Knoll of the damage within five (5) days of receiving the Product. If submitting a claim for damage in transit for a UPS delivery, You must retain all Product and packaging for inspection. After Customer Service has verified Your damage in transit claim, We may send You new packaging and labels so that You can return the Product to Knoll at no charge to You. Once the Product is received and verified by Knoll, we will either repair or replace the Product and send it back to You at no additional charge.

Returns

Except as set forth below, Standard merchandise purchased from knoll.com may be returned subject to pre-approval from Knoll within fourteen (14) days of receipt. Standard merchandise is defined as pre-configured finish options available on knoll.com. All products must be received by Knoll in original condition for a refund to be approved. All shipping fees, including outbound and return shipping, will not be refunded and all returns are subject to a potential return fee based on the original purchase price as outlined below. Custom products and all products with marble, engineered stone or slate may NOT be returned.

To receive authorization for a Product return, contact Customer Service at 800 343-5665 or [email protected] within fourteen (14) days of receiving Your order, providing Your Knoll order number, the Product you wish to return and the reason for the return. When approved, Knoll will provide a return authorization number and specific return shipping instructions. If the Product has been assembled, Knoll may provide You replacement packing cartons that You must use instead of the packing cartons that were originally provided with the Product. Any orders received via UPS or Fedex must be returned in their original packing cartons. If such packaging has been discarded it is Your responsibility to get sufficient packaging from UPS or Fedex for the return. All returned Products must be in original condition. After the product has been received, Knoll will credit the credit card You used to pay for Your order. Product that is shipped out Fed Ex and UPS, Knoll will issue a complete refund. For product that is delivered through a White Glove Agent, you will receive your refund minus any applicable return fees and the outbound and return white glove shipping fee. Please see the table below. No refund or credit shall be given for returned Products that are damaged for reasons beyond Our control.

The following return fees apply, based on product type and order value:

Knoll Textiles, Spinneybeck and Filzfelt products may not be returned without prior written consent and all returns must be in accordance with shipping instructions. Returns of leftover wall or other fabrics not utilized on installations will not be authorized or accepted under any circumstances. Products outside the scope of those sold on knoll.com, vintage products and all products with marble, engineered stone or slate may NOT be returned. Felt placemats, coasters and leather pulls are not returnable.

Warranty

Seller warrants to the original Purchaser only that the Products Seller manufactures and sells to Purchaser are free of defects in workmanship and materials, during the applicable warranty period set forth below.

Warranty period set forth below is for 24-hour, 7 days a week, multi shift use (includes parts and labor to repair).

Should any failure to conform with this limited warranty appear to a Product listed below during the applicable warranty period from the date of shipment, Seller shall, upon prompt written notice, repair or replace, at its option and costs, the affected part or parts.

The remedies provided in this Knoll Shop Selling Policy are Your only remedies for any failure by Knoll to comply with its promises regarding the workmanship of its Products. Knoll’s correction of any defect in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of Knoll, with respect to or arising out of the Product sold to You.

Delay / Force Majeure

Knoll shall not be liable for failure to perform or for delay in performance due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority, riot, embargo, acts of war or terrorism, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations, or due to any cause beyond Knoll’s reasonable control. If one of these events occurs, Knoll may extend delivery dates by a period of time necessary to overcome the effect of the delay, allocate available Product or cancel any order.

Limitations and Liability

KNOLL, ITS CONTRACTORS, AUTHORIZED DEALERS AND SUBCONTRACTORS OR SUPPLIERS OF ANY TIER SHALL NOT BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (DAMAGES THAT ARISE FROM AN ACT, BUT DO NOT DIRECTLY RELATE TO THE ACT) ARISING FROM A BREACH OF THIS AGREEMENT. YOUR REMEDIES SET FORTH IN THIS SELLING POLICY ARE EXCLUSIVE AND THE LIABILITY OF KNOLL WITH RESPECT TO THE BREACH OF THIS SELLING POLICY OR ANY CONTRACT ENTERED INTO BETWEEN YOU AND KNOLL SHALL NOT EXCEED THE PRICE OF THE PRODUCT OR PART ON WHICH THIS LIABILITY IS BASED.

IF THE LAWS OF ANY JURISDICTION DO NOT PERMIT LIMITATIONS OR EXCLUSIONS OF IMPLIED WARRANTIES, INCIDENTAL DAMAGES AND CONSEQUENTIAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY. IN THESE JURISDICTIONS, THE ABOVE LIMITATIONS SHALL BE ENFORCED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

Governing Law

The law of the Commonwealth of Pennsylvania governs this Selling Policy and all sales in the Knoll Shop. Knoll makes no representation that the information in the Knoll Shop is appropriate or available for use in other locations, and access to this Site from territories where the content of the Site may be illegal is prohibited.

Privacy Policy

We recommend that You review Our Privacy Policy which is part of this Selling Policy. If at any time You are not in compliance with the policy, We have the right to terminate Your rights of use and access to the Knoll Shop. Unfortunately, We cannot insure that all personal information will never be disclosed in ways not otherwise described in the Privacy Policy. We may be required by law to disclose information to government authorities, law enforcement or to third parties upon subpoena, and You authorize us to disclose information as We believe, in Our sole discretion, is necessary or appropriate.

How To Contact Us

Knoll, Inc.
1235 Water Street East Greenville, PA 18041
888-343-0009
[email protected]

Knoll Textiles
120 W Pumping Station Road
Quakertown, PA 18951
866-565-5858
[email protected]

Spinneybeck/FilzFelt
800-482-7777