Order Inquiries

For questions about existing orders or general assistance please contact our Customer Experience team.

⁠[email protected]

We respond to email messages in the order in which they're received and promise to get to yours as soon as possible.

Call Us

1-888-343-0009

Our call centers will have limited hours on the following days:

• Christmas Eve: Closed
• Christmas Day: Closed
• New Year’s Eve: Closed
• New Year’s Day: Closed

Customer Service

Monday–Friday: 9am–7pm EST

Saturday–Sunday: 10am–5pm EST

Product Questions & Sales

Monday–Friday: 10am–9pm EST

Saturday: 10am–6pm EST

Sunday: 12pm–8pm EST

Trade Program Inquiries

For Trade inquiries, please call 1-888-343-0009 or visit our Trade page.

Track Your Order

For the latest update on the status of your order, click here.

Answers to many questions are also available on our FAQs page. You can also check the status of any order online by logging into your account.